Frequently asked questions
Frequently Asked Questions
MRS Baking Distribution supplies fresh, frozen and specialty baked goods to restaurants, cafes, hotels, hospitals, schools, universities, corporate dining operations, caterers and other foodservice businesses throughout the Tri-State area.
Whether you need dependable daily staples, distinctive products for a new menu or seasonal items for a special event, our team can help you find the right products for your operation.
Ordering and Delivery
What time should I place my order for next-day delivery?
Whenever possible, orders for next-day delivery should be placed by 2 p.m. Some products may require additional notice based on availability, production schedules or order size. If you have a special request or last-minute need, contact our team and we will do everything we can to help.
How many days a week does MRS deliver?
MRS delivers seven days a week, 365 days a year. We understand that foodservice does not stop for weekends or holidays, and dependable delivery is an important part of keeping your operation running smoothly.
What areas does MRS serve?
MRS delivers throughout the Tri-State area, from Hartford, Connecticut, to Philadelphia, Pennsylvania, including New York City, Long Island, Westchester County and New Jersey.
Because delivery routes vary by location, contact us at [email protected] or call (718) 460-6700 to confirm service to your address. You can also see the areas we serve.
What time will my delivery arrive?
Delivery times depend on your location and assigned route. Once your account is established, your MRS representative can provide more information about the delivery schedule for your business.
Do you deliver on weekends and holidays?
Yes. MRS operates seven days a week, 365 days a year. Holiday ordering deadlines and schedules may vary, so customers should place holiday and seasonal orders as early as possible.
Can I place a standing or recurring order?
Please speak with your MRS representative about products your business uses regularly. Our team can help you determine the best ordering arrangement for your operation and make adjustments as your needs change.
What happens if I forget to place an order?
Call us as soon as possible at (718) 460-6700. Product availability and delivery options will depend on the item, timing and route, but our customer service team will make every reasonable effort to help.
Products and Selection
What types of products does MRS distribute?
MRS offers an extensive selection of breads, rolls, bagels, breakfast pastries, muffins, croissants, cookies, brownies, cakes, pies, desserts, sandwich breads, wraps, pizza dough and other bakery and foodservice products.
Our online catalog includes more than 1,700 products from respected bakery partners. Customers can search by product category, supplier and type of foodservice operation.
Does MRS offer fresh and frozen products?
Yes. MRS distributes fresh, frozen and specialty products to meet the needs of different kitchens, menus and service models. Our team can help you evaluate options based on quality, storage, preparation, volume and consistency.
Do you offer gluten-free or nut-free products?
Yes. The MRS catalog includes products identified as gluten-free and nut-free.
However, ingredient formulations and production environments can change. Customers managing food allergies or dietary restrictions should request and review the most current product specifications, ingredient statements and allergen information before ordering or serving a product.
Can MRS help me find a specific product?
Absolutely. One of the benefits of working with MRS is access to a knowledgeable team and a broad network of bakery partners. Tell us what you are looking for, how you plan to use it and approximately how much you need. We can help identify options that fit your menu, customers and operation.
What if I need a product that is not shown in the online catalog?
Contact us. Our online catalog represents a large selection of available products, but our team may be able to help source an additional item or recommend a suitable alternative.
Do you carry seasonal and holiday products?
Yes. MRS offers seasonal and holiday products throughout the year. Because many of these products are available for a limited time or require advance ordering, we recommend reviewing the holiday menu and monthly specials early.
Can MRS recommend products for a new menu or concept?
Yes. Whether you are opening a cafe, developing a restaurant menu, planning a catering program or updating an institutional dining operation, our team can help you explore products suited to your service style, volume and customer base.
Are nutritional information and product specifications available?
Product specifications, ingredient information and nutritional documentation may be available from the manufacturer. Contact your MRS representative with the product name or SKU so the team can help obtain the most current information.
Becoming an MRS Customer
Who does MRS work with?
MRS serves commercial foodservice operations, including:
- Restaurants and fine-dining establishments
- Cafes, bakeries and coffee shops
- Hotels and hospitality businesses
- Corporate dining operations
- Caterers and event venues
- Hospitals and healthcare facilities
- Colleges and universities
- K-12 schools
- Aviation and travel-related foodservice operations
- Specialty markets and other qualified foodservice businesses
Does MRS sell directly to individual consumers?
MRS is a wholesale foodservice distributor serving businesses and institutions. If you are purchasing for a commercial operation, contact our sales team to discuss your needs.
Why should I order through MRS instead of buying directly from multiple bakeries?
Working with MRS simplifies your purchasing process. Instead of managing relationships with multiple bakeries, invoices, deliveries and ordering systems, you will have one experienced partner with access to thousands of products from more than 40 bakery partners. We help streamline ordering, save time, and provide the product variety today’s foodservice operations need.
How do I become an MRS customer?
Contact the MRS sales team at [email protected] or call (718) 460-6700. We will learn about your business, confirm that you are within our delivery area and discuss your product and ordering needs.
Is there a minimum order?
Minimum-order requirements may depend on your location, delivery route and account needs. An MRS representative can explain the requirements that apply to your business.
Can I request product samples before placing an order?
Samples may be available for certain products. Contact the sales team with the products you are considering and information about your business. Availability may vary by supplier and item.
Can you serve businesses with multiple locations?
Yes. MRS works with both independent businesses and multi-location foodservice operations. Contact our sales team to discuss your locations, delivery needs, product consistency and ordering requirements.
Current Customers
Who should I contact if there is a problem with my order?
Contact MRS promptly at (718) 460-6700. Please have your account information, order details and the product name or SKU available so our customer service team can address the issue efficiently.
Can I make changes after submitting an order?
Contact MRS as soon as possible. Whether an order can be changed depends on its processing status, product availability and the delivery schedule.
Still Have Questions?
The MRS team is here to help. Tell us about your business, the products you need and where you are located. We will help you determine whether MRS is the right distribution partner for your operation.
Call (718) 460-6700 or email [email protected].